First, we do not ship to box numbers, so please provide a street address. Also, we do not offer express shipping. It is expensive and often no quicker. We process most orders the same day unless we receive your order on a weekend. Allow at least ten days for shipping, although most orders are received quicker. Again, please wait at least ten days before you contact us. Also, 99% of the time when counselors contact us to complain they have already received the material and didn’t know it!!! Check with your supervisor, principal, kids, spouse, secretary, apartment complex manager, etc. before contacting us. Also contact us, do not file a Paypal dispute. Dr. Rosenthal’s e-mail address is: drhowardr@juno.com.